Don't be startled if your local Jersey Mike's Subs shop's phone operator sounds robotic.
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In conjunction with SoundHound AI, Inc., the fast-growing sandwich restaurant launched an AI voice ordering system at 50 sites. Customers
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can now call Jersey Mike's and speak to AI instead of a human. Which sites receiving the new technology wasn't announced.
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Jersey Only Mike's is the latest fast-food establishment to use AI to improve operations and customer service.
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McDonald's has been testing AI-powered voice bots in some drive-thrus, but the technology is still buggy.
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This week, @zurlock tweeted another popular TikTok about an AI-powered Wendy's drive-thru that gave the author an unsweetened tea despite his request for a sweet one.
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NJ Mike's new AI voice ordering system was "optimized for natural human speech" so consumers "won't have to modify their language or interact awkwardly
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SoundHound's AI can instantly recognize Jersey Mike's menu items as consumers talk because it has been trained on the whole menu.
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“More than ever, restaurant customers are ordering for pick-up and delivery, and to keep them coming back businesses need to provide a
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slick, hassle-free experience,” said SoundHound AI CEO and co-founder Keyvan Mohajer. From ordering to passing out the sub, Jersey Mike's is a leader in using AI
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